How to make a complaint.
If we get something wrong, we want to know so we can put it right. This covers Eviqa Assure, Assure Advisory and everything else Eviqa Ltd provides.
What happens when you complain
Tell us
Email info@eviqa.health with "Complaint" in the subject, or write to us at our registered office.
We acknowledge it within 3 working days
We confirm we have your complaint, who is looking into it and how we will keep you updated.
We look into it properly
Someone not involved in the issue reviews what happened, and may ask to speak with you.
A full written response within 28 days
We explain what we found and what we will do. If it will take longer, we will tell you why.
If you are not satisfied
If you are not happy with our response, please tell us and we will look at it again.
If your complaint is about how we handled personal information, see our privacy notice. You can also contact the Information Commissioner's Office.
To raise a concern about safety or wrongdoing rather than make a complaint, see raising a concern.